Privacy Policy
Updated: November 17, 2025
1. Introduction
This Privacy Policy explains how The Fixers Handyman Services LLC ("The Fixers") collects, uses, and protects your information when you use our website and services.
2. Information We Collect
Direct Information: Name, phone number, address, job descriptions, photos (if provided), and payment details (processed securely by third-party providers).
Automatic Information: Website usage data such as IP address, browser type, and device information.
Analytics: We use analytics tools (such as PostHog) to understand how our website is used. These tools do not use cookies and do not track individuals across sites.
We may also collect additional information you provide voluntarily through text messages, emails, or forms.
3. How We Use Information
- To provide and schedule services.
- To process payments.
- To communicate with you about appointments, updates, or issues.
- To improve our services and website.
We may use anonymized or aggregated data for analytics and business improvements.
4. SMS/Text Messaging
By texting us, you consent to receive SMS messages about scheduling, updates, and service follow-ups. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP; reply HELP for help. Consent is not a condition of purchase.
5. Sharing of Information
We do not sell personal information. We may share information with:
Partner providers for jobs outside our scope. When we outsource a job, we will share only the information necessary for the partner to complete the service (such as your name, contact information, address, and job details).
Service providers such as payment processors and communication tools.
Legal authorities if required by law.
Note: Text messaging originator opt-in data and consent are excluded from the above sharing arrangements and will not be shared with any third parties.
We do not sell or “share” (for cross-context behavioral advertising) personal information as those terms are defined under California law.
6. Data Retention
We retain information only as long as reasonably necessary to provide services and comply with legal obligations, then delete or de-identify it.
7. Security
We use reasonable physical, electronic, and administrative safeguards to protect your information. However, no system is completely secure.
We do not respond to Do Not Track signals. Our website is intended for use in the United States.
8. Your Rights
Depending on applicable law, you may have the right to:
- Request access to your personal data.
- Request correction or deletion of your data.
- Opt out of marketing communications.
California residents may exercise rights under the CCPA/CPRA. Other U.S. state privacy rights may apply depending on your residence.
9. Children's Privacy
Our services are not directed at children under 13, and we do not knowingly collect personal information from children.
10. Updates to this Policy
We may update this Privacy Policy from time to time. Updates will be posted with a new "last updated" date. Continued use of our services after updates constitutes acceptance of the revised policy.
11. Contact Information
If you have any questions, contact us at:
team@thefixers.xyz
(754) 354-1777